Procedure - Manual - IoT2050 Industrial Edge Device - SIMATIC IoT2050 - Industrial Edge

Plug the Service Stick USB to the IOT2050 Edge Device.

The IOT2050 Edge Device must be powered on or restarted depending on its current situation:

• If the device is switched off, it must be powered on first then the Step 3 must be applied

• If the device is up and running, it must be restarted as in Step 3

Press the 'Reset' button (It is shown as "1" in the picture) of IOT2050 Edge Device then keep on push 'User' button (It is shown as "2" in the picture) until you see the following message on the screen:

"User button pressed - booting from external media only"

Wait for the main menu of the Service Stick.

You may use UP and DOWN arrow keys to switch among the menu options. For selecting an item from the menu you must press Enter.

To collect logs from IOT2050 device, select the "Log Collection" option of the main menu.

In the sub-menu select the option "Collect logs".

In the opening dialog confirm the log collection.

After confirmation the IOT2050 device reboots and logs will be collected. You can see a similar output indicating that the logs collected and copied to the Service Stick USB as follows:

To access collected logs, Service Stick USB must be checked. A folder named as "device_logs" is displayed.

Open the "device_logs" folder. It contains a folder named "device-IOT2050-TIMESTAMP". The TIMESTAMP part will contain YYYYMMDDHHMMSS which has four digit year, two digit month, two digit day, two digit hour, two digit minute, two digit second information respectively. (This is the timestamp that the log file created. Therefore, the name will always be different for each log collection operation.)

The "device_logs" folder contains a compressed file, which has the same name as the containing folder and .tar.gz extension.

To inspect the logs, extract that compressed file. It will contain considerable amount of information about the IOT2050 device.

First, a tar file will be generated by 7-Zip during first extract operation

If you extract the .tar file from previous step, a folder named sosreport will be generated.

Finally, all the logs can be seen inside the sosreport-(none)-TIMESTAMP folder.