The following are the known issues:
| Issue | Troubleshooting |
|---|---|
| Connecting an Edge Device to the IEM fails and the "Nginx configuration test failed" error message is displayed during activating the Edge Device phase. | Check the DNS server configuration since the error message is DNS server related. The DNS server must be configured properly and reachable for the IEM. |
| In case user data of edge device is corrupted due to unexpected power-outage or forcibly shutdown of edge device. AI IED-OS filesystem recovery process is going to take place. The process might take 2-3 hours depending on hardware specification of the running device. | - |
| In case several apps are being installed at the same time, it takes a while to reach the Edge Device UI. | Wait for a while to reach the Edge Device UI. |
| Depending on the restart policies of the apps, the apps might not restart automatically after the reboot (includes also firmware update since it reboots the device). | These apps should be manually started. |
| IED can have two selected Gateway Interfaces when one network interface configured as Gateway Interface from IED UI before onboard and another network interface configured as Gateway Interface during the creation of Edge Device configuration file in IEM. | While connecting the IPC Edge Device, Pre-Onboard Network Configurations made from IED UI should be checked in order to perform a flawless connection with New IPC Edge Device Onboarding Network Configurations generated from IEM. |
| After network settings change from static IP to DHCP via Device UI, it takes a while to finalize the setting of new IP. | Wait for a while to see the new IP settings. |
| If you set the IPs on the same subnet for network interfaces, one of the connections may be broken. | Do not set more than one IP on the same subnet. |