Siemens uses software analytics data collected from product usage to optimize the performance and security of its products and services. The continuous feedback loop helps Siemens to proactively address potential issues and ensure the delivery of high-quality, reliable products that effectively meet customer needs. Data is only collected from customers' terminal devices with the consent of the user, unless the data collection is strictly necessary for the functioning of a digital service requested by the customer.
How does it work?
Siemens products can collect data that is sent to Siemens in a secure and encrypted manner. The data collection takes place in the background while the software product is being used. This does not affect performance or functionality.
What data do we collect and how do we use it?
What data do we collect and how do we use it? We collect analytics data relating to the usage of our products and services by our customers. We use this data to better understand how our products are used by customers so that we can further improve our products and product portfolio. The collected analytics data can vary depending on the software product and version and can comprise the following, for example:
Pseudonymized user ID
Company name
Installation information
Feature adoption
The operating environment (e.g., operating system, RAM, graphics, etc.)
User count and login statistics
Introduction of licenses
Number of purchased licenses
Number and types of devices
Number of applications per instance
Distribution of software versions in the field
Consumption of resources
Content download count
Geo distribution
Data privacy
To the extent, analytics data consists of or contains personal data (e.g., a hashed user ID or other personal identifier), the Siemens Privacy Notice applies to our processing of this data. Siemens may provide separate information on the processing of personal data in the relevant product documentation, the installation notes or within the app.